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Terms of use

Last updated: 25 August 2026

Swapness is a platform that connects private individuals who want to swap items with each other, with no money involved. By creating an account you agree to these terms. We have kept them short on purpose: Swapness is in beta, and this document will grow with the product.

What Swapness is (and is not)

  • Swapness only puts people in touch. We are not a party to any swap, and we never own, hold, inspect or deliver the items exchanged.
  • We give no guarantee about any item: its condition, authenticity, safety or value. Descriptions, photos and AI value estimates are indicative only.
  • Every exchange happens under the sole responsibility of the members involved. Check items before you swap, and meet in a public place when you can.

Your account

  • You must be at least 16 years old and swap as a private individual, not as a business.
  • Keep your account details accurate and your credentials to yourself.
  • You are responsible for what you publish and send through Swapness.

What is not allowed

  • Listing items that are illegal, stolen, counterfeit, dangerous or otherwise restricted (weapons, drugs, medication, live animals, and similar).
  • Misleading photos or descriptions, scams, or attempts to turn a swap into a hidden sale.
  • Harassment, hate speech, or offensive content in listings, profiles or messages.
  • Spam, commercial reselling, scraping, or interfering with the service.

Reports and suspension

You can report any item or member from within the app. We review every report and may remove content, restrict features, or suspend or delete accounts that break these rules, permanently in serious cases. If we take action on your content, you can contact us to ask why and to respond. See our Privacy policy for how reports are handled and stored.

Beta service

Swapness is a beta. Features may change, break or be removed, and we may need to reset data during the pilot. The service is provided “as is”, free of charge, and to the extent permitted by law we accept no liability for losses arising from swaps between members or from interruptions of the service.

Content you publish

Your photos and texts remain yours. By publishing them on Swapness you allow us to display them within the app so the service can work.

Governing law

These terms are governed by Dutch law. Any dispute that we cannot resolve together will be brought before the competent court in Amsterdam, the Netherlands. Nothing in these terms limits your mandatory rights as a consumer in the EU.